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Premium Retail Services

Part of Acosta Group

Engaged employer

It's an ok entry level job as far as pay. Wouldn't recommend the company - Territory Manager Premium Retail Services Employee Review

1.0
8 Jan 2025
Recommend
CEO approval
Business outlook

Pros

It's a job. you get to learn about new electronics and technology

Cons

The company, corporate, leadership. I was literally told wrong information in my interviews and didn't find out til months later. IDK if it was intentional or not but if I'd been given the correct information I would NOT have accepted the job. I was fibbed to about advancement opportunities within the company and the program in the final interview. Everything is soo micromanaged. The way the system is set up it's designed to make you work harder and not smarter. Everyone from the top to the bottom seems so disorganized and it's almost impossible to get answers to questions, support or guidance for anything. Communication is broken, training is almost non-existent. The males seem to be appreciated/honored more than the females. Corporate is ... I don't know how this company stays in operation. Nothing gets done and it's nearly impossible to speak to anyone. When you do they sometimes hang up on you or tell you they'll get someone to contact you and that never happens. Emails sometimes get an auto-reply but most of the time you won't hear anything back. You are way overworked and grossly underpaid. They don't listen to the experienced experts on changes that could help the whole program work more efficiently and smoothly. 3pl used to be what everyone in retail wanted to be. They're the paying same or less than what they paid decades ago and expecting you to do 5x the work. They don't respect your time when you are off the clock or days off. They don't allow admin time even though it shows on the report. I was told put zero there always... you work for free daily and weekly because of this and other factors. Yes there are laws against that but they've figured out the loopholes. Bonuses get penalized for doing what you're supposed to do or during a fire drill and what they ask you to do.

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Premium Retail Services Response
1y
Thank you for taking the time to write this review. We're sorry to hear about your negative experience and truly appreciate your honest feedback. We take all concerns seriously, especially regarding communication, support, and compensation. So that we can look into this further and address your concerns directly, please email reviews@premiumretail.com with more details. Your input is important to us, and we want to ensure we are providing a better experience for our team members. I sincerely apologize for the negative experience and understand your disappointment. We wish you the best of luck.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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