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Premium Retail Services

Part of Acosta Group

Engaged employer

Do Not Recommend - Sales Representative Premium Retail Services Employee Review

2.0
21 July 2025
Recommend
CEO approval
Business outlook

Pros

Little to no supervision Other than that nothing

Cons

Pay sucks Commission sucks because they do charge backs, so if you sale a phone and someone doesn't pay their bill you get punished for it. Yet these are the people they push you to sell phones to. No chance in advancement unless you are a puppet and conform to "their way or the highway" Managers are rude and never uplifting. Lack of loyalty Lack of training No accountability at all Will seriously cause you to have major anxiety and self worth issues.

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Premium Retail Services Response
10mo
Thank you for sharing your experience. We’re sorry to hear it wasn’t positive and take your feedback seriously. We’re working to improve training, support, and growth opportunities across Premium. We appreciate your contributions and wish you the best in your future endeavors.

Explore other reviews about Premium Retail Services

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

It was a great experience

Cons

The mileage change effected a lot of us

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Premium Retail Services Response
1mo
Thank you for taking the time to share your feedback and for being part of the Premium team. We’re glad to hear you had a great experience overall. We understand the recent mileage reimbursement changes impacted many employees and appreciate you sharing your perspective. After conducting extensive research, we believe our compensation and mileage reimbursement rates align with current industry standards, though we recognize experiences and viewpoints may vary. Feedback like yours helps us continue evaluating how we support our teams.
2.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

I have an amazing supervisor

Cons

Jobs assigned to you are 100% your responsibility. Only part-time without benefits but I get assigned about 40 hrs a week. You get assigned an overwhelming amount of tasks that most often cannot be completed in time and you get penalized then. No raises ever. Constant driving, sometimes up to over a hour away, which you do not get reimbursed for the commute to your 1st store unless its over 60 miles away. Get reimbursed for only 1/3 per gallon if gas, which is much, much lower than the IRS issued rate. You don't automatically get paid for the time of driving between stores unless you explicity specify it in your time sheet; something they don't tell you either. I have an amazing supervisor, but my area is understaffed and the turnover rate is high. I cover 2 zones within my area. I frequently work 10-12 hr days, Monday to Saturday, for only $14 per hr. Workers who worked for Premium before the merge between Crossmark to Premium get paid much more, but the Reps who came from Crossmark did not get a raise to meet that level.

3
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