Terrible in every aspect - Retail Operative Primark Employee Review

1.0
31 May 2015
Recommend
CEO approval
Business outlook

Pros

- Meet new people make new friends - Plenty of overtime available - Only have to give a weeks notice before leaving the store - Simple uniform

Cons

- Little motivation to work hard due to absolutely no praise for your work - Poor treatment from colleagues, including supervisors and managers - Supervisors as well as managers abuse their authority, they often hold little logic within their instructions, for example my supervisor: "I would rather have mess for the customers to see than organised baskets of clothes because it's easier" on telling me to stop tidying when it is my job to. - There is little respect from any members of staff - You are often reprimanded for small errors, for example putting something in the wrong place, when other members of staff spend the majority of their shifts either doing nothing or talking about the last party they went to (or flirting with other members of staff) - Poor organisation regarding information between different departments as well as the store itself - when working in fitting rooms it can be close to impossible to find certain items due to the fact the store is a giant mess - You see how disgusting the operation of the store is - especially in fitting rooms with clothes on the floor, dusty, trodden on and thrown to the side (underwear included) - You see how much of the staff do not do the best for the customers - for example, saying "I'll have a look in the stock room for a different size for you" and don't even bother to look, often returning to the customer saying "no, sorry, this is the last in stock" which is simply untrue, however, this could largely be down to the fact that staff are not properly trained in any way (not told how to use the computer stock checker and till training is rushed) - Managers and supervisors 'favourite' lower members of staff and often flirt with them, overall resulting in unfair treatment - Store is filled with hypocrisy - Incredibly rude customers a lot of the time as with most customer-orientated jobs, however I have found that they are even more common in Primark - Not enough staff given to each department - often finding yourself being told off for not completing work to an exceptional standard when it is very difficult to operate properly when your department is very low on numbers - Barely above minimum wage - Promotions are based on time spent within the store rather than hard work (which goes entirely unnoticed) - Sometimes very racist, homophobic staff - You can forget about 'trying to make a change' by offering positive input to the 'team' - everything goes unheard and nothing changes for the better - No discount apart from at Christmas (10%) - I would say working within Primark more closely resembles being in high school, surrounded by childish people that are not logical, than an organised workplace environment

Explore other reviews about Primark

5.0
5 Mar 2026
Recommend
CEO approval
Business outlook

Pros

reasonable, low stress, good PTO practices, consistent schedule

Cons

leadership was not the best

2.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

You get lots of PTO up front as a part timer and can gain flex hours overtime. Get a 50 cent raise every six months.

Cons

Was told during onboarding that if a Christian comes into the store spreading the gospel, I have to kick them out. This includes the mention of the Jesus without the church invite. Managers claim its rude and if a customer does it, they get booted. Faced harassment from a customer and management didn't let me switch too a different department. Extremely high turnover rate and managers don't replace them, making your job more stressful during peak hours. Hard to use PTO. Little to no training. Too many bachelor and master holding part timers who get lucked out of moving up in the company. Managers give some people no task while pilling on multiple tasks on one person. Too many managers to deal with (and usually never find) and the full timers make you do the dirty work while they "unpack boxes". Its a pro-LGBT anti christian company. If they want to be pro-LGBT, than more power to them. But anti-Christian is discriminatory and unnecessary.

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