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Principal Financial Group

Engaged employer

Not for the empathetic heart - Short Term Disability Analyst Principal Financial Group Employee Review

3.0
25 Aug 2022
Recommend
CEO approval
Business outlook

Pros

The management was very nice and there was a huge support system of teammates that will help you with questions or if you need to vent. The work benefits were amazing - as can be expected when working for an insurance company. Working remotely was a huge benefit.

Cons

It was hard to not take the negative words said to you by disgruntled customers to heart. This job was not made for empathetic people, because approving Rude Ron for a broken finger felt wrong when you had to turn around and deny Nice Nancy for her stage 4 cancer claim because of some policy limitation. My mental health plummeted, and I wish the interview process was more transparent about the emotional toll this job takes on you. Towards the end, I found myself crying every day before, during, and after work. I would wake up nauseous because I dreaded work. It’s basically customer service, but the claimants know your name. The turn over rate is very high because this job is so taxing on your mental health.

Explore other reviews about Principal Financial Group

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

good FTO policy good opportunity for career development flexible work arrangements

Cons

health insurance sucks - United annual reviews- everything's made up and the points don't matter more and more pressure to be in-office despite team members being remote

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Principal Financial Group Response
4d
Thank you for taking the time to provide this feedback. Your input is valuable as we work to improve as an employer.
2.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Decent work life balance and benefits. Principal offers a pension which is unheard of in today’s age.

Cons

Pay is below average and Principal does not offer inflation raises. Once you hit the midpoint of your salary, you will get a 0% raise until you’re promoted, which will take multiple years regardless of performance. Performance reviews are vague and often used against employees to avoid promotions. At least in my department, I’ve yet to see any of the remote workers be promoted. This is starting to affect attrition and we’re already starting to see people leaving. It’s well known at this point that the best way to get promoted is to leave Principal and get rehired, which even leadership has stated publicly. This is a huge frustration and blow to morale, as it starts to feel like employees need to compete against their co-workers for raises.

1
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Principal Financial Group Response
2w
We appreciate you sharing your feedback. As a leader in retirement solutions and employee benefits, we strive to provide our employees with a competitive benefits package. Our global pay philosophy is guided by market-driven principles. and we leverage third-party market data to ensure our base salary and incentives remain appropriately competitive.
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