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      Principal Financial Group

      Engaged employer

      Principal Financial Group reviews

      It’s okay - Customer Experience Specialist Principal Financial Group Employee Review

      4.0
      14 Feb 2024
      Customer experience specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits Training is ok working from home

      Cons

      High call volume Closely monitored Schedule adjustments and requests are difficult to request

      avatar
      Principal Financial Group Response
      2y
      We appreciate you taking the time to share your experience. We do our best to ensure everyone can enjoy a work/life balance through consistent Monday through Friday work schedules, 11 paid holidays, and make-up time, flex time and the ability to swap shifts with co-workers.

      Explore other reviews about Principal Financial Group

      5.0
      2 July 2026
      Data engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great worklife balance and flexible hours

      Cons

      Not top end in pay within the industry

      avatar
      Principal Financial Group Response
      4d
      We appreciate your feedback! Hearing that you felt supported reinforces what we're proud of—the strong community we've built together.
      3.0
      8 July 2026
      Retirement specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Great opportunity to start a career. You can legitamitely move throughout the company starting with this role.

      Cons

      Bad contact center environment. Back to back calls every day. They only discuss call times and never what leads to the numbers.

      avatar
      Principal Financial Group Response
      21h
      Thank you for sharing your experience. Your feedback plays a vital role in helping us improve as an employer.
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