Used to be a great company but went downhill after the buyout - Patient Support Representative ProSmile Employee Review

1.0
28 June 2023
Recommend
CEO approval
Business outlook

Pros

No pros. Company was lovely before it was sold but new management is quite unprofessional, poorly organized, and money hungry with a very noticeable decline in patient satisfaction due to their choices and the company culture is nothing how it used to be.

Cons

Benefits now cost nearly as much as you made working here. Pays near minimum wage and they reorganized pto to give us even less. Fired all the staff with zero notice. Outsourced operations so patients will probably have an even harder time getting through to support than before. The patients used to be fairly satisfied but they cut staff so much no one could reach anyone nor did offices ever answer either. Their organization is such a mess that you can't even tell patients which insurance we take because we don't even know nor know how to keep updated information which is a ridiculous way for a company to operate. Patients frequently go unanswered in agony for weeks or left months wondering where their lost lab work went to or calling for months to try to pay a bill but no one answers them. The company used to have great culture with good chances of upward mobility but it all went bad once the new owner took over.

avatar
ProSmile Response
2y
We appreciate your candid feedback about our company. Your concerns regarding benefits, compensation, staffing, and patient support are essential to us. We are actively looking at ways to enhance our benefit offerings. Thank you again, Recruiting@prosmile.com

Explore other reviews about ProSmile

5.0
21 Oct 2024
Recommend
CEO approval
Business outlook

Pros

ProSmile is an incredibly encouraging workplace that truly fosters personal and professional growth. For anyone looking to refine their skills and gain management experience, this is the ideal environment. The diverse array of patients ensures that no two days are alike, and there are ample opportunities for those willing to put in the effort. One of the standout features of ProSmile is its acceptance of a wide range of insurance plans, making it convenient for patients to receive comprehensive care under one roof. The clinical team operates as a cohesive unit, supporting one another to ensure that everyone leaves at the end of the day feeling accomplished. The management team is approachable and attentive. From my first day, they took the time to listen to my needs and helped me create a schedule that worked best for me. As an Endodontist, having the right instruments and supplies is crucial, and I have never encountered any issues with ordering what I need. The quality of supplies at ProSmile is exceptional, featuring a premium single-use endodontic file system that minimizes the risk of file separation. A variety of irrigating solutions are available, allowing you to select the best options based on individual case needs. Additionally, direct mentorship and case discussions with senior dentists are readily available, providing support for those seeking in-depth guidance or assistance with challenging cases. The work environment is comfortable and supportive, with specialized dental assistants ready to assist at every step of the process. The lunch breaks provide a much-needed opportunity to relax and recharge for the second half of the day. From the moment I joined ProSmile, I felt welcomed into a family. The transition was smooth and enjoyable, thanks to the friendly and inclusive atmosphere. Overall, I highly recommend ProSmile to anyone seeking a rewarding career in dentistry.

Cons

Management Style: While generally approachable, some employees may feel that management could improve in certain areas of communication or feedback.

avatar
ProSmile Response
1y
Thank you for your wonderful review! We're thrilled to hear that you find ProSmile to be a supportive and growth-oriented workplace. It's great to know that our diverse patient base, cohesive clinical team, and high-quality supplies have contributed to your positive experience. We're also glad that our management team has been attentive to your needs. Your feedback is greatly appreciated, and we're happy to have you as part of the ProSmile family! Please feel free to reach out to us directly if there are any additional follow up items recruiting@prosmile.com.
1.0
15 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Used to be a good company

Cons

Let all of customer service go during a 10 minute Zoom call with no warning.

See reviews by: Helpful|Rating|Date|All