Blatantly nonexistent documentation and old system - Support Agent ProctorFree Employee Review

1.0
26 May 2025
Recommend
CEO approval
Business outlook

Pros

Just helping elderly clients gives me peace that I was able to help.

Cons

I once spent an entire week trying to troubleshoot a recurring bug in a core customer-facing application. Due to the obsolete system, even after a week I was not able to fix it. My Supervisor, instead of escalating the issue or providing resources, simply told me to "find a workaround". When the bug inevitably caused a major outage for a high-value client, I was personally dragged into a meeting with the Owner. It caused my job and they fired me. This brutal tirade, accusing me of incompetence and negligence is illegal. I knew the problem stemmed from their insane decision to accept new technologies. I was completely powerless so I just let this pass. Do not let this happen to you.

Explore other reviews about ProctorFree

5.0
1 Aug 2025
Recommend
CEO approval
Business outlook

Pros

Low sales pressure Fully remote work small, close team

Cons

small team can cause challenges

1.0
11 July 2025
Recommend
CEO approval
Business outlook

Pros

Remote setup, flexible schedule, fast onboarding.

Cons

- Criticism here only flows one way—downward, harsh, and meant to tear you apart. - Speaking up was completely pointless. The moment you voiced concerns, you were slapped with labels like “negative” and instantly brushed aside. - I had to keep my mouth shut just to survive another miserable day. - Watching problems pile up while being ignored drained every last bit of energy and hope I had.

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