Pros
Dependable employment. Job stability. Plenty of room for growth. Standard raises every year 1.5% if reviews are perfect. Good holiday schedule. Lots of forgiveness while you learn on the job. Decent benefit packages. Incentive based collections, really good bonus amount.
Cons
You get a point against you if you call in sick even if you have sick time to use. After so many points you get a warning. In order to use your sick that you worked hard to accumilate you have to schedule it and have it approved. Most of the time I felt like the managers weren't all on the same page. Every call center represenative is assigned to a manager to report to but if they are not in the office and you try to go to another manager for help they will not help you. I also didn't like that they only offer discounts to patients that asked for one and only if the amount owed is over $1000. The hours were flexible until they chnaged it to block scheduling and didn't allow employees to make up time. The call center all in all is an okay place to start out at, they started with 12 employees and now have over 100 so they are having growing pains. They need to fix some policies and procedures but unfortunately that won't happen overnight.