Didn’t have a good experience at all!! - Customer Success Manager Prophix Employee Review

1.0
8 Feb 2024
Recommend
CEO approval
Business outlook

Pros

1) seemed a good company with a nice office space and location. 2) employee break rooms with ping pong tables on different floor. 3) salary was decent starting out

Cons

I joined the company with great excitement and enthusiasm! The person who mainly hired me was truly a gentleman and a great leader from what I could see in my interview. Sadly he was also transitioning to a different senior level role right around the same time. The result was me reporting to a different lady who for some reason seemed to not like me from the absolute get go. Micro managed me to death and didn’t help me at all to feel like a part of the team. I was made to feel terrible about myself and my skills. In just 2 months I felt like an idiot who didn’t know anything. No matter how hard I tried I just simply couldn’t do anything that she deemed good enough. Worst part was that it was coming at a very bad time In my personal life where I was dealing with some extremely traumatic life events. The sad part is that during one of my 1:1 I candidly opened up to my manager with what I was going through. Unfortunately instead of being supportive or at least understanding, I was let go within a few weeks of having that conversation! I wouldn’t say I didn’t see it coming as it was clear from day one that she simply did not even want to give me the opportunity to prove myself. Way to take mental health issues seriously! I never thought that a reputable North American corporation can do such a thing.

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Prophix Response
2y
Thank you for taking the time to share your Prophix experience. Our organization continues to expand, and the way we work together and strengthen our teams is evolving. Your feedback will help us identify areas that warrant further attention as we move forward. The concerns you’ve raised are important as we strive to support the well-being and mental health of every employee and seek to create a work environment where all can thrive. Please feel free to contact Vita DiSerio, VP of People & Culture, if we can address your concerns directly. Our team wishes you all the best in your future endeavors.

Explore other reviews about Prophix

5.0
11 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Organization, Employee Treatment, and community involvement.

Cons

Price Hikes, Competitive Landscape, Turnover Rate

3
2.0
27 June 2024
Recommend
CEO approval
Business outlook

Pros

Commitment to giving back to the community, time off, diverse

Cons

What started out as a promising opportunity has slowly diminished into the worst career opportunity I've ever had. It's been demoralizing to say the least to watch countless coworkers and leadership get let go over the years. And we're not talking people that are slackers, these are award-winning people. It seems like there's lots of talk about positive change in growth, but no action around it. This is been a roller coaster ride and myself and the team are sick. At this point, there is no trust and really no hope of things getting better.

9
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Prophix Response
1y
Thank you for taking the time to share some details of your Prophix experience. Your concerns regarding change management will help us identify areas of improvement so we can continue to foster a supportive and transparent work environment. Be assured that your feedback and that of your fellow Phixers is of the utmost importance to Prophix. Over the past several months, Prophix has expanded the scale and sophistication of our employee feedback initiatives, and these efforts have led to real and impactful changes within the organization, including the recent introduction of Phixer Ignite, our new performance enablement process. We are committed to fully addressing the core concerns of Prophix employees to ensure that all of our people are heard and are made to feel appreciated. In the meantime, please don't hesitate to contact Vita DiSerio, VP of People & Culture, if you would like to discuss your feedback directly.
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