Horrible Company/ Management - Delinquent Tenant Specialist Public Storage Employee Review

1.0
19 Feb 2026
Recommend
CEO approval
Business outlook

Pros

They offer apartments (and while this is a pro, it’s also a con - you get paid less, you’re ineligible for raises, and they don’t fix things properly or quickly).

Cons

• Store Managers are not managers, they’re just associates. You have no real control over your property or ability to resolve issues without getting your DM to do it. You’re micromanaged, and a glorified custodian. • Upper management has no ethics or integrity. They let people get away with being “seat warmers” because they just care about the store being opened. They sweep problems under the rug, make excuses, and reward bad employees when their property hits goals that they had no bearing on. • The low pay is seriously offensive. They pay $14 when other industry leaders pay $19.75-21 to start. The “benefits” are atrocious, and as stated above, if you live in an apartment you’re making around $11 and exempt from pay raises. • As a DTS you are expected to drive to multiple properties a day to cut locks, manage auctions, and coach employees. BUT they don’t pay you mileage until you hit 32 miles for the day (so if you drive 35 miles you get paid for 3 miles). This is the same for District Managers, except they make 100k a year and you make 29k. • There is VERY MINIMAL room for growth. The whole role of DTS was created to remove unwanted tasks from District Managers (was literally told they asked DMs what task they hated the most, it was cutting locks, so they made the DTS role and disguised grunt work as a promotion). • They also created a district manager in training program, but very few people get selected for it. I’ve witnessed store managers full on doing the DMs job (doing the schedule, managing call outs, handling customer escalations - being USED) in hopes of being selected and they never will be. • PS does not care about its employees, managers are literally trained to recite “the company will still be here tomorrow even if you aren’t.” You ARE replaceable to them.

Explore other reviews about Public Storage

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

This was a great place to work

Cons

Some days can be long

5.0
15 June 2026
Recommend
CEO approval
Business outlook

Pros

Public Storage is a great place to work and grow your career. I’m surrounded by talented leaders who are supportive, knowledgeable, and genuinely invested in developing their teams. The company has a strong culture of accountability, collaboration, and continuous improvement, which creates an environment where employees can succeed and make an impact. What excites me most is that Public Storage is in a significant growth phase. It’s an energizing time to be part of the organization, with opportunities to contribute to meaningful initiatives, take on new challenges, and help shape the future of the business. The company continues to invest in its people, processes, and growth strategy, making it an excellent place for those who are looking to develop professionally while being part of a winning team. If you’re looking for a company with strong leadership, career advancement opportunities, and a clear vision for the future, Public Storage is a fantastic place to be.

Cons

Cons: As Public Storage continues to grow, the pace of the business can be very fast. There are often multiple initiatives, priorities, and opportunities happening simultaneously, which requires strong organizational skills and the ability to adapt quickly. Success in this environment depends on being able to effectively prioritize, manage competing demands, and stay focused on the highest-impact work. While the pace can be challenging at times, it also creates tremendous opportunities for growth, learning, and career development.

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