Pros
Very financially stable company whose stock is doing well. Leader in the self-service storage market and is rapidly expanding operations. Employees are very smart and hard working.
Cons
CEO only thinks of the bottom line to the detriment of Public Storage's employees and customers. For instance, starting 2014, corporate employees' 10 days of sick time was effectively eliminated and, for some employees, their vacation time reduced. We now have a reduced pool of "paid time off" so if you take a sick day, you take what was previously your vacation time. Raises are rarely and minimally granted, even though the company is doing very well. CEO's mantra for the customer is "no pay, no stay" putting the field in a very difficult position when dealing with their customers. The field has very little flexibility to work with customers, which makes it hard for them to deliver any real customer service. Though the CEO surrounds himself with some extremely smart senior management, he doesn't listen to them and will make decisions against their advice. His management style is to impose fear and intimidate.