Mixed experience with caring managers but low pay and no benefits - Customer Service Representative Publix Employee Review

3.0
17 Apr 2026
Recommend
CEO approval
Business outlook

Pros

-Good first experience -Some managers care about you

Cons

-No benefits for part-timers, would be nice if we accrued vacation and sick time like some other part-time jobs -Raises are so tiny, and I'll never forget when the customer service asst manager purposely docked my pay because I helped an older customer pass over a 12-pack of soda from her cart. I was docked on "safety" because I could've hurt myself. It was literally the same day as my perfomance review, so she was looking for something to prevent from giving me a FIFTY CENT* raise. -Customers are tough to deal with

Explore other reviews about Publix

5.0
25 June 2026
Recommend
CEO approval
Business outlook

Pros

It's a great place to work.

Cons

I don't have any cons.

3.0
29 May 2026
Recommend
CEO approval
Business outlook

Pros

Amazing 401K, free stock after one year of employment, health insurance is very good for part-time employees if only getting it for yourself, management always approves time off requests, hours are always available, will work around school schedules, tuition reimbursement program, will reimburse you for gas for work-related expenses as needed and will put you in a hotel as needed for work-related reasons that are more than 50 miles from your home.

Cons

Not every store is the same, some stores are run better than others, some managers look down upon people with disabilities, and some see people with disabilities the same as someone without disabilities, they are very big about favoritism, you have to work a lot to earn a vacation, the company does not give out sick time and full-time gets the most benefits and is next to impossible to get full-time. Also, you practically have to be a former employee with a clean record or related in some way to a current employee to get a job with the company though Kentucky Publix's don't quite function that way.

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