Pros
- Clean work environment - Decent pay (never pays minimum wage) - If you're a college student, they'll allow you to come back and work during breaks (summer, winter)
Cons
- Too many expectations for one person and if you don't fulfill every expectation, you could get in trouble (smile 24/7, greet EVERY customer, always look busy, clean, offer to help EVERY customer to their car....and there's even a certain way you have to go about doing that. It doesn't matter if you've done everything you could possibly do/needs to be done, you have to look like you're doing something at all times and trust, THEY ARE WATCHING... so if you don't look busy, you will get in trouble) - Unpredictable hours each week (terrible scheduling...you can get off at 12 am and they'll have you scheduled the following morning for 7 am) - No real "team work" - Many people in leadership positions don't possess leadership qualities (rude, belittling, don't know what they're doing, etc) - Each night, one customer service employee is expected to clean all bathrooms (instead of hiring a cleaning crew) - Rude customers - Working holidays = TERRIBLE