18 July 2020
Pusher Response
5yThank you for your constructive criticism. I can acknowledge that the company was not perfect when you were with us (no companies are). We’ve certainly had to make some very difficult course corrections in the last year, including lay-offs. I like to think that we did this decisively, and with a great deal of care to those affected.
I agree with some (though not all) of your diagnoses of the pre-restructured company. We had become too complicated, and were working in sub-optimal ways. This presented operational difficulties, especially siloed structures and a feeling of misalignment. Though ultimately responsible for that, I didn’t enjoy it much either.
We’ve now removed much of that complexity. We’re focusing on being more product-driven and having a more empowered engineering organisation with technical leadership. It’s never going to be perfect, but I’d like to hope that they’d be changes that you’d ultimately approve of.