Distressing experience due to management handling - Support Worker Q Care Employee Review

The clients are amazing and the stafff

There is a distinct inner circle dynamic. Management appears to prioritise and protect staff members who are personal friends or family leading to an environment and The rotas are frequently changed with little to no notice and The high stress environment and constant pressure often lead to physical or mental illness Ironically when staff do take necessary sick leave management reacts with confusion or frustration rather than addressing the toxic causes of the burnout and lastly The office staff can be dismissive and rude It creates a culture of fear where employees feel anxious about calling the office knowing they likely won't be met with support or respect

Most of the service users are lovely

Rubbish pay, call you on days off to work and when you refuse they ask you what you’re doing, “living my life” was my answer, I was in hospital and they told me I still had to do my calls!! No communication, went to service users was told she was mobile and no disability, got there she was bed bound, deaf and blind in one eye, wanted me to pick her up to change pad!! Was verbally and physically abused by one service user, was told I had to go back on the next call!!!