11 Oct 2018
Q-Centrix Response
7ySorry to hear you are not having a good experience with the compensation structure. This is concerning because the model is designed not to cut pay, but rather reward productivity and quality. If you haven’t already, I really encourage you to bring up your situation with your Senior Manager so you can discuss immediate suggestions to try to improve your compensation.
And to clarify, the case rate and pricing information shared in the review is not accurate. Partnership pricing depends on multiple variables generally related to type and scale of the solution. Simply put, it’s not a one-price-fits-all model. Regarding case rates, we have introduced increases in certain areas and increased the bonus pool over the past few months. To say we are cutting rates is simply not true.
We do truly want all our team members to feel rewarded and fulfilled. Please feel free to reach out to me directly as well to discuss your situation, especially if you have taken the above suggestions and information into consideration and are still unhappy. My email is included below.
Best regards,
Jelena Virijevic, VP of Client Services
Jelena.virijevic@q-centrix.com