Serious struggles - Anonymous employee Qless Employee Review

2.0
23 Aug 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Remote work, decent health coverage

Cons

Toxic culture, lack of proper management, high employee turnover.

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Qless Response
7y
Thank you for your feedback. Sorry to hear you believe someone at QLess has acted inappropriately --causing that perception is never our intention. Please contact your manager and/or hr@qless.com so it can be investigated and addressed if your concern is found to be well-founded. With regard to turnover, annual involuntary employee turnover at our company has been 7%, which is 39% lower than the US average. For a mostly bootstrapped company, that's actually really good; it means 93% of our employees choose to keep their jobs with us every year even in an extremely competitive job market. Regarding management, our executive team has decades of successful management experience, and QLess has grown every quarter of our existence, by a median 41% YoY. Our average revenue retention rate is ~100%. Our app is rated 4.9 out of 5 in the Apple store. We have been repeatedly recognized as the Best Small Computer Services Company in America (7x) and in the world (3x). So we can't be doing *everything* wrong. As for culture, this is made by all of us, so if you have ideas on what you'd like to see, by all means step forth, propose it or make it happen!

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5.0
24 Jan 2026
Recommend
CEO approval
Business outlook

Pros

New leadership in place has really transformed QLess. The corporate politics that once used to exist are no longer a thing. Great place to work if you want to really test your skills in a not so start up, start up environment.

Cons

Because of the change in leadership, we are currently in a rebuilding status. I believe needing patience here is a must until all things have been fortified

2.0
18 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Talented employees have come and go and I wish the new ones would stay. If leadership would change how they lead and manage the people, their attitude, there could be hope that the situation here would get better for the employees.

Cons

The leaders of this company have made poor decisions again and again like they never learned from past mistakes at all! They are also too arrogant to admit their mistakes, accept employees opinions and suggestions, so they have to avoid everything we had to say! They don’t treat us like we’re professionals, but like children that constantly need to monitor and control!! And that lead to employees suffocating and becoming miserable! It’s a toxic workplace! Good and talented employees come and go as quick as they joined the company! Management knows what the real problem here is but they can’t accept that their attitude is the problem! They allow people to leave and the employee turnover increasing! They kept insisting that’s it’s us who aren’t performing and doing our jobs hence the low pay and terrible benefits!

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