Arrogance. Legacy strategy assuming that companies will utilize one platform for all customer communications. Very low actual utilization of digital communications by any enterprise users. Yet management points to numerous customers who purchased capabilities at time of sale however management views sale as success NOT whether technology is truly benefiting their customers. but never Serious management issues, silo'd and disconnected organization. Market strategy and product development based on success achieved a decade ago and this quarters sale. Failure to recognize and base decisions on competitive challenges and changes in market. Great company if you work for the part of the org or teams who are currently "favored" or delivering quarterl results.
