Great team, tools and work environment - Mounter Queensmith Employee Review

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

Very good equipment and tools, clean and safe environment, high quality products and materials, very friendly staff, both in the workshop and HR, prestigious location, etc.

Cons

Commuting to central London can be annoying, break room/ kitchen could be a little more spacious.

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Queensmith Response
4w
Thank you so much for the kind words and for the "keep it up"; we will. Noted on the break room; it's on our radar. 💡

Explore other reviews about Queensmith

3.0
25 Apr 2022
Recommend
CEO approval
Business outlook

Pros

Mostly you will be left alone to do your work, which is nice. Well supplied tools and equipment. Management can be good sometimes for listening and understanding. Not bad job if you are new to jewellery, but don't stay long.

Cons

There once was a few good perks, like free lunch, and occasional bonuses, but no more. Some people there will do anything to climb the ladder, lots of gossiping and people telling management bad things about you. Management can often make people feel like their job is not secure and they are replaceable. This leads to a lot of insecurities and destruction of team environment. Very low ceiling for career advancement. No opportunities for promotions. Bad working hours. No flexibility at all for change of work hours. Many people get exhausted and have no energy for learning new skills after work. Very high number of people leaving. Most of management do not understand how jewellery is made, asking lots of questions and taking your ideas to the boss or just end up wasting lots of time and money on big mistakes. Some workshops are poorly designed and can cause a lot of difficulty in getting work done. Some people get sore necks from sitting there a long time in bad position.

6
3.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

hampers in kitchen for extra bit of fruit etc

Cons

moving goalposts constantly, never what you are doing good, its always what you should be doing

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Queensmith Response
3d
Thanks for the honest feedback and for your time with us. Glad the small things like the kitchen perks landed well. The point that feedback should always focus on what's next rather than what's going well is fair. It's something we're actively working on, as we naturally get drawn into "what's next" as a fast-growing, successful business. Balanced feedback is key, and recognising what's going well is also evidence of the hard work everyone at Queensmith puts in. Thanks again for the candid feedback; it helps us improve.
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