Understaffed, Untrained - Phlebotomist Quest Diagnostics Employee Review

1.0
21 Nov 2019
Recommend
CEO approval
Business outlook

Pros

Easy to apply, easy interview, a few good managers, and when I was unhappy at one location and quit, they re-hired me to a new location.

Cons

The new location wasn't much better. Every location is understaffed. They are horrible about letting you take sick days. My coworker only got to take 2 days off when her brother-in-law died suddenly. As a new phlebotomist, I was left to learn by myself because of the staffing issues. Due to low staffing, customer satisfaction was abysmal. It didn't matter how fast anyone worked, our job could barely be done. It's a medical facility. How can we treat patients appropriately when we are so exhausted and frustrated? Bottom line is that all they care about is money.

Explore other reviews about Quest Diagnostics

5.0
9 June 2026
Recommend
CEO approval
Business outlook

Pros

good company to work for

Cons

not a ton of growth opps

1.0
2 May 2026
Recommend
CEO approval
Business outlook

Pros

I don’t think there’s any pros honestly

Cons

Everything is horrible, overwhelming environment. They make you overwork, ridiculous expectations to make 30 patients a day with all the patient challenges, meet ridiculous numbers a month , they want us to charge patients something they don’t suppose to pay, they tell us to lie the patients about the payment to get their credit card, and when they get mad because we do they say it’s our fail patient s complaints. They fire the best employees and even if they have 10-20 years either the company they don’t care they still fire them . They don’t value the employees, lack of professionalism, from every body. Bad management in every location. You can’t trust supervisors they love gossiping with the employees about other employees, if something happen to you all the locations know what happen to you . HORRIBLE! You get sick there from this toxic environment . They just care about the numbers not about you .

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