Pros
QuEST focuses on a single customer in an area, and because of that employees feel very connected to the products they support. It can sometimes feel like they are actually one in the same. Atmosphere within the office is laid back and friendly, coworkers are all very supportive. Local office management is very engaged and supportive with open door policies. Good benefits and work-life balance. Small offices relative to the customer means there are a LOT of opportunities for career advancement in a relatively short amount of time.
Cons
Senior management and company board is run out of India and Singapore, so major disconnect between local operations and the overall company strategy at times. Health of the company is often focused on contribution margin alone, so even if a group is delivering quality services, if they statement of work was underbid the company can see it as a negative impact to the business. Additionally because they focus ~95% on margin the salaries are on the lower end, which coupled with other factors leads to high attrition because entry level employees are the primary focus (lower costs).