Pros
The main pro of this job is that you aren't OVERWHELMED with work all the time and can take things easy (most of the time). That also becomes a negative at times because you can get so bored and have to beg people for work. You can also take unpaid time off as you please (granted you aren't going to get paid for it). Also most people there are young and friendly. This is a good TEMPORARY job if you need some experience.
Cons
This isn't a career. Pay is not good enough and raises are the most pathetic/insulting amounts. PTO/vacation time isn't good enough. You're not doing any fulfilling work. Most of the work is tedious things that people at Pratt just don't want to deal with. Turnover rate is high because this place just doesn't have much going for it. Upper management does not care about employee satisfaction AT ALL. All they care about is the numbers and billing customers. The whole company is so out of touch with how to run a successful and productive place with satisfied employees. A lot of people there are MISERABLE because the work is so soul draining.