Good people, but unclear culture and leadership changes - Anonymous employee Queue-it Employee Review

There is a gap between the official culture and the everyday reality. There is a lot of focus on social events and fun initiatives. But deeper team and behavior issues are not always addressed. Some long-tenured employees seem to have strong informal influence, and not all problematic situations are handled (including toxic behavior). Decision-making is sometimes unclear. Informal relationships and past leadership dynamics appear to affect opinions behind the scenes. Over time, many experienced and respected people have left, which has affected morale and continuity in the teams. There have also been several changes at the executive level. Some leaders stayed only a short time, which created uncertainty and left teams without clear direction.