lack of accountability in leadership teams. - Assistant Manager Quick N Clean Employee Review

“Regrettably, I have observed a challenge in receiving adequate support from the District Manager (DM) or General Manager (GM) regarding the resolution of scams at the kiosk. Rather than proactively addressing the issue, it seems that there is a tendency to shift blame onto employees, which perpetuates fraudulent sales and misrepresentation of performance metrics. Additionally, there have been instances where there is a deliberate effort to heighten anxiety regarding potential visits from upper management. Furthermore, there have been instances where individuals have been directed not to perform closing duties, which can result in failed inspections." It is important to ensure that all relevant information and actions are thoroughly documented to maintain an accurate record, as there may be instances where the leadership team attempts to shape their own narrative.