Pros
Hotline room generally has a good vibe with supportive co-workers. Part time work is flexible and you can make your own schedule.
Cons
There is little investment in training hotline staff on military specific knowledge. It makes addressing hotline visitor concerns difficult. High turnover for full time staff. Leadership for Safe Helpline isn't great but it looks like things might improve as they restructure the organization and remove certain people from leading the SHL hotline. The pay also used to be terrible 38k for a management position but that was recently increased. Hopefully this will attract better quality managers in the future. I am also very disappointed in the lack of knowledge from upper leadership. If you are looking for social justice/intersectional awareness I suggest applying elsewhere. The CEO was quoted as having zero awareness about sexual assault affecting native americans in relation to building pipelines. As a leader in sexual assault I expect leadership to be knowledgable of such issues. He was also quoted as not believing in "rape culture". Really disappointing to hear such ignorance from a supposed leader in our field. Upper management also lacks diversity. There is a clear division in diversity when you move up the ladder at this organization and I think that helps explain why the organization is stuck in the 90s.