3.0
28 July 2023
Current employee, more than 5 years
Isando
Recommend
CEO approval
Business outlook
Pros
Supervising a large team of contact center agents including team leaders. You have control over your work as a supervisor. More autonomy to improve processes. Good support from managers and change management team.
Cons
Low salary and no overtime, less flexibility on shift changes and working remotely or at different hubs for this role.