2.0
17 Dec 2025
Former employee, more than 3 years
Clive, IA
Recommend
CEO approval
Business outlook
Pros
• Did have strong external branding and clear messaging around culture and values • Did have talented, capable people across teams • The work itself could be engaging and impactful • Agents benefit when support roles are fully staffed and aligned
Cons
• Communication and transparency decline during periods of change • Decisions affecting roles are sometimes handled abruptly, with limited advance notice • Support functions such as marketing, operations, and agent services are not consistently treated as essential • The internal experience during challenging periods does not always align with the values promoted publicly