RUN!!!!! - Sales Associate RH Employee Review

1.0
14 June 2024
Recommend
CEO approval
Business outlook

Pros

Your fellow associates will be some of the best people you will ever meet, and I am happy to have left having made some of my best friends here.

Cons

Everything else. For a company that preaches “people first” and tries to shove it up your wahoo every single day in an hour long “values” meeting where everyone lies, they sure as hell don’t care about their people. 401k is not matched, Time off is extremely limited, and getting it approved is a hassle — plus, you are not allowed to take unpaid time off. Wellness time is a pain to use, since you have to call into the gallery to speak to a manager and proceed to have to explain your symptoms. There are no bonuses, no commission, not even a pizza party… even if you make the company millions of dollars. Growing and developing a career here is close to impossible. On top of that, the CEO is a megalomaniac that spends all the money the hardworking galleries make on buying yachts and private jets disguised as a “company investment” instead of giving his workers a raise (no joke, last year during my review I got a raise of 50 cents) or even a christmas bonus. (Gallery and Field Leaders do get bonuses though, so they will be on you about numbers) All we got was a miserly 20 dollar starbucks giftcard on thanksgiving. Believe every con on glassdoor, for I didn’t and now I’m paying the price.

Explore other reviews about RH

5.0
3 Feb 2026
Recommend
CEO approval
Business outlook

Pros

Great work environment, flexible and compassionate leaders, very well-run system for any employee concerns

Cons

no cons at all for rh

4.0
20 Feb 2026
Recommend
CEO approval
Business outlook

Pros

One of the strongest aspects of this role is the autonomy. I’m trusted to make decisions that genuinely support the customer experience without constant approval from leadership. If I believe an exchange plus a $250 gift card is the right solution to preserve a relationship, I’m empowered to do that. That level of trust creates confidence and allows us to move quickly when issues arise. Leadership is accessible when needed, especially in escalated situations. I’ve never felt left alone to manage something beyond my scope. There is also regular voluntary overtime available, which is a plus for those looking to increase their hours. For someone transitioning from another industry, the environment feels more structured and brand-focused, which has been refreshing

Cons

The clientele can be challenging. Some customers assume that spending thousands of dollars entitles them to treat frontline employees disrespectfully, even when those employees had no involvement in the original issue. It can also be frustrating to hold a boundary with a customer, only to see it reversed after escalation. While I understand the desire to preserve relationships, it can unintentionally undermine employee confidence and consistency in standards. Because RH carries so many collections and product variations, the learning curve is steep. Customers often expect immediate, detailed product knowledge, which takes time to develop.

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