Pros
Some of my team members.
Cons
I can honestly say that working at ROMTech was one of the most frustrating experiences of my career. Having worked as a CSR for multiple companies, I can confidently say that ROMTech was by far the worst. The company constantly tries to justify its shortcomings by citing its "newness" as a startup, but after almost seven years in business, this excuse is hard to take seriously. When I first joined, the company seemed promising. However, things quickly deteriorated. The internal customer service team, once a decent size, dwindled to just five people, and much of the work was outsourced. Unfortunately, the outsourced team was woefully unqualified, which only added to our already overwhelming workload. We often found ourselves cleaning up their messes and trying to fix errors that were not our responsibility. Micromanagement was rampant. The higher-ups treated us like children, constantly overseeing every move. We were expected to juggle multiple tasks at once—answering calls, responding to emails, and handling chat messages. In all my years of working in customer service, I’ve never been asked to manage all of these responsibilities at once, and it was chaotic. The company was incredibly disorganized, and the management had no interest in improving things. Any suggestions on how to run the call center more effectively were ignored, making it clear that employee input didn’t matter. What’s worse, there is absolutely no room for growth. The company seems content with keeping employees stuck in the same roles without offering opportunities for advancement, which makes the lack of professional development even more frustrating. All in all, working at ROMTech was a huge headache. There's a reason it's so easy to get hired there—it's because the turnover rate is high, and people leave as soon as they realize what they’ve gotten themselves into. Save yourself the stress and look elsewhere.