Wished For More (Former Employee) - Customer Support Specialist RXO Employee Review

2.0
6 July 2024
Recommend
CEO approval
Business outlook

Pros

The company benefits were very good, and the overall company morale/culture was a huge plus.

Cons

I came to RXO after being laid off elsewhere. The position I held at RXO was on a *very* small team that did not have enough work to justify the number of teammates. I spent far more time waiting to be assigned work than I did actually working. The role was not explained well by the recruiter and had no growth trajectory. It was ***much*** more entry level than I realized (In fact, my entry level job joining the workforce 9 years prior paid better and had more work for me to do). All RXO employees must hold their current role for a full year before being eligible to move internally. After 4.5 months, I left RXO. I could not continue to make ends meet financially with what they were paying. Getting to the point where other options would have opened up was financially impossible.

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RXO Response
1y
We’re always working hard to make RXO a great place to work and improve where we need to. Thanks for sharing the constructive feedback.

Explore other reviews about RXO

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Great onboarding experience with a supportive team. Leadership has been accessible, training has been well organized, and everyone has been willing to answer questions and help me learn. The culture has been welcoming and collaborative.

Cons

Still new to the organization, so I have not identified any significant concerns at this time.

3.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Many opportunities to learn from some very bright coworkers. All the lateral moves your heart desires.

Cons

Employee retention is an issue. The practice of laying off good workers to either replace them with cheaper, incompetent workers and/or put a heavier workload on your exceptional employees will inevitably cause turnover and impact the customer’s experience. Upper management’s expectations do not align with what is actually feasible.

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