Chaotic Disjointed High Pressure Call Center - Could only take a few weeks - Sales Agent Railbookers Group Employee Review

While YLG did not end up being a fit, I am thankful that you took the time to share your perspective about your experience. As a fast-growing organization, we are committed to learning from every one of our team members, even if they only were only with us for a couple of weeks. While I am now a senior of director of the company, I actually began my journey here as a Vacation Consultant just like you. It is true that our environment is fast-paced and dynamic, and while many thrive in such a setting, it is not for everyone. Because we are a rapidly expanding organization, we are looking for several talented people to fill positions which are opening up, not just in our sales team but also in both new and existing roles. We’re hiring because we have more opportunities than ever before, which is something we’ve been able to do every year that I’ve been with the company. Many of us (myself included) have enjoyed great success as consultants as well as growing professionally with YLG; the majority of our staff, in fact, have been promoted from the sales team. It is a fun and competitive environment and we take great pride in seeing our consultants succeed personally and professionally with us. While the compensation numbers you quoted are much lower than any consultant actually earns, the mistake is understandable. After only a couple weeks with us, you would not have had a lot of opportunity to work with our guests long enough to experience the success that comes with our incentive program. Because we value customers so highly, we do need to be sure our staff is always available to assist them in answering their questions and helping them secure their dream vacation. For that reason, we do need our staff to observe their scheduled lunch times and let us know when they will be unavailable to customers for breaks. I am not sure if you have worked in a high-touch customer role prior to your time with us, but this is much like a restaurant in the sense of you can’t have all staff taking lunch or breaks at the same time when a customer is waiting to be seated or served. As a former consultant, I know from experience that making sure you leave and return within the lunch schedule is also very much appreciated by other team members looking forward to their lunch times as well. No one is ever denied a lunch break and consultants who can’t go at their regular time take their break once they are free. We are also very, very committed to work/life balance and time away for family and personal needs is not only permitted but actively encouraged, including using our generous travel benefits to allow everyone in our wider YLG family to enjoy what we do. I would be very happy to discuss your experience so that we can learn more about why your time with us what not more successful. No individual or organization is ever perfect and I would very much enjoy hearing how we could improve from your perspective. Please call me at 978-867-1122 and we can speak further. Yours, Andrew L. Channell Senior Director