Supportive team, meaningful work - Customer Success Manager (CSM) Rain Instant Pay Employee Review

I love it here, overall I'm thrilled with the work that we do and the support that I have from my peers.

In a new industry, it can be challenging to educate customers on the need of earned wage access but this just means that there's a lot of whitespace

Their product focus for the earned wage access space is decent and provides a reliable model that works well with payroll departments, and they intend to scale with better financial assistance tools for employees

They have terminated employees without cause and have faced lawsuits for wrongful termination. There are often no explanations provided, just selfish decisions. Leadership frequently changes, and they tend to overpromise while underdelivering. If anyone questions their approach or the way they market their products, they are instructed to stick to the company line and refrain from raising concerns. As a result, there is a lot of dysfunction, which contributes to high employee turnover.