Brilliant Company - Head of Creative Randstad Enterprise Employee Review

Lots of mobility and development opportunities for those who prove themselves

Health insurance is expensive compared to other companies I've worked at

Supportive manager. Collegial culture among the immediate team. Autonomy for setting one's own schedule and for coaching content and methods. Lots of mostly good supporting content. Monthly continuing education offerings. Peer-to-peer support and sharing via Google collaboration platform. The satisfaction of making a positive difference in client's (participant's) job search, i.e. fulfilling work.

1) Quality issues with the offshore job opportunity selection team and (less often) resume writers. As an outplacement coach we needed to stand behind the work of others that we didn't have close relationships with given the number of different team members on those teams and the business model. For two years the issues with offshore were raised to management but nothing improved--the bad quality was an accepted reality. 2) The business model is based on high-volume coaching that at times kept the coaching transactional and surface-level. Business success is based on minimizing coaching hours and resume writing hours per client. Can feel like a factory at times. 3) Chasing after disengaged clients. My guess is that a significant percentage of clients weren't fully bought into the coaching process because they weren't paying out of their own pocket rather their former employer was paying for service. But also had some super clients to work with that were very engaged. A mixed bag.