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Razer Merchant Services

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Good environment - IT Team Razer Merchant Services Employee Review

5.0
29 Mar 2023
Recommend
CEO approval
Business outlook

Pros

This company fosters a supportive and flexible work environment that allows employees to thrive both personally and professionally. The management trusts your judgment and way to do your work without micromanaging. Free food on certain days, pantry is often loaded with snacks. Amenities like tents and bean bags for you to rest awhile after contributing at your work. Benefits are good. Outpatient medical insurance and dental covers your family (including your parents!). Mobile, parking, etc etc to mention a few.

Cons

Some department can be toxic. Luckily it is not within ours. Bonus and increment can be improved.

Explore other reviews about Razer Merchant Services

2.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

Colleagues were friendly, helpful, and supportive.

Cons

All the tasks I handled were data engineering–related, and I did not get any (even a single) AI-related task. I even communicated with my manager and requested AI tasks. While he agreed, I continued to receive only data engineering tasks. He explained that “AI is about data—how you get and preprocess it,” which I understand. But in practice, after preprocessing the data, the process stopped there without moving further into AI-related tasks such as RAG or building AI agents. I was also advised to ask only “high-level” questions to my manager and direct other questions to colleagues, this made learning more challenging. I prefer to learn independently, and although I spent weekends upskilling myself, the expectation of "kacau" colleagues outside working hours felt uncomfortable. Unfortunately, the frequency of “kacau” that out of working hour seemed to be used as part of performance evaluation. Eventually, I was told that I am “not putting enough effort” and was terminated. No KPIs or performance expectations were communicated during the probation period, yet I was informed that I had failed probation. Overall, while I appreciate the opportunity and exposure, I felt there was a mismatch between the role title (AIOps Engineer) and the actual work assigned (all data engineering tasks).

1.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Free meal, outpatient for parent, birthday perks

Cons

Company not stable only rely on high valued merchants for revenue, Shouting from C Level lady from upstairs to downstairs can be heard, management bias

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