BIg company on their way up - Anonymous employee RealPage Employee Review

4.0
28 Mar 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

RealPage call center is on the right path to being a great place to work! I was happy there for 2+ years and fortunate to have the opportunity for growth! The call center is a fun place to work for a while and the people are pretty nice.

Cons

There are very few opportunities to develop professionally and they tell you this is a "career" not just a job, but there is no clear path from the call center for most.

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RealPage Response
9y
Thank you for your post. The contact center has clearly improved its game over the past several years. Turnover has dropped, engagement scores have gone up, we have moved both US locations into new buildings with a professional environment. And you're right the people are nice and fun. Your advice is real feedback. Clearly everyone has aspirations and that is a good thing. Almost everyone on the team started in a contact center environment including SVP Randy Johns, so he knows what it is like to move forward. I'm sending this post to Randy and Rob Felkel CC HR, as an awareness factor. I appreciate the fact that you recommend RealPage even though you have moved on. All the best to you, Kurt Twining

Explore other reviews about RealPage

5.0
13 June 2026
Recommend
CEO approval
Business outlook

Pros

Team work and collaboration is key within our team.

Cons

The job is fast pace which I like but I know some find it hard to keep up.

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RealPage Response
2w
Thank you for sharing your experience! It's wonderful to hear that teamwork and collaboration are thriving within your team—those are values we truly cherish. We also appreciate your perspective on the fast-paced environment. While we know it's not for everyone, it's great to hear that you find it energizing. We're grateful to have team members like you who embrace the pace and contribute to a strong, collaborative culture. Thank you for being part of the team!
1.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

Good engineering tooling. Talented engineers and teammates. Flexible remote work.

Cons

I ran one of RealPage's larger engineering product teams for three years, hiring and developing more than half of the engineering managers and engineers on my organization. I believed I was building something that mattered. Instead of promoting the person already doing the work, leadership hired a lateral engineering manager alongside me. Over time, responsibility stayed with me while authority and support shifted elsewhere. I became the person expected to absorb every problem. My first manager used me to fill every gap instead of developing me. I was expected to handle support, incident response, production releases, coding, architecture, project management, and people management—all at the same time. My second manager sidelined me, criticized me, and focused on replacing me instead of developing me. I was once told I was "lucky to be useful, or I wouldn't still be here." That statement summed up the culture. Leadership expected constant availability while frequently being unavailable themselves. When leadership was out, I was expected to cover. I spent over a year supporting both U.S. and India time zones, making true time off nearly impossible. RealPage has incredibly talented people, but talented employees cannot overcome a culture where managers are consumed instead of developed. I loved building teams. I just wish the company had valued the people who built them.

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RealPage Response
5d
Thank you for sharing such a candid and detailed account of your experience. We're glad the engineering tools, talent, and flexibility of remote work stood out positively, and we take seriously what you've described about being stretched across responsibilities without matching authority or support. No manager should feel they have to absorb everything alone, and your point about developing managers rather than overloading them is well taken. We'd welcome the chance to understand your experience further—please consider reaching out to your HRBP so we can address this directly. Thank you for the years you have invested in building your team.
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