Pros
Many of the staff working on the floor are supportive and professional, and colleagues generally try to help each other manage busy shifts. The hotel itself is in a beautiful location and has the potential to be a positive workplace if internal communication and management practices matched the effort put in by frontline staff.
Cons
The most serious issue was the standard of communication from management. In my case, I discovered indirectly through another staff member that I “no longer worked there,” rather than receiving any direct contact or explanation from the person responsible. Learning about your employment status through colleagues instead of through a direct conversation or message from management is extremely poor practice and left unnecessary confusion around what had actually happened. Instead of receiving clear communication, I had to repeatedly follow up just to understand the situation. Basic matters relating to employment status and administration required several attempts to clarify, and responses were slow or absent unless pursued directly. There also appeared to be a wider pattern where management avoided addressing issues directly with staff. Decisions that affected employees were sometimes filtered down indirectly through others rather than communicated openly by those responsible for making them. This placed other staff members in uncomfortable situations relaying information they should never have had to deliver. An administrative oversight around written employment terms was eventually acknowledged, but the broader issue was the lack of direct, accountable communication when dealing with staff. Situations that should have been handled quickly and professionally were allowed to drag on, leaving employees uncertain about their own status and needing to chase basic answers. For anyone considering working here, it would be worth being aware that internal communication and administrative processes may not always be handled in a clear or timely manner.