Pros
Decent pay for the city I live in.. Every Sunday off and good vacation time and sick pay available. The benefits are decent. Stead schedules.
Cons
Almost ALL of the systems that we use on a daily and hourly basis crash and are slow and clumsy when they're not crashing. It's a high call volume center and an even higher expectation to produce sales numbers for your team. The upper management push for higher and higher scores, but in training you are told that it is a "needs based" sales job.. What they don't tell you is that the "need" is entirely relent ice to the company's point of view and not the customer, so you have all the people answering phones to "help the customer" but then they end up pushing an idea for an impractical solution that will "meet the need"