Cost to Work More Than Earnings - Independent Courier Driver Relay Express Employee Review

I GET TO WORK AT A RESPONSIBLE TIME ..GET DELIVEREIS DONE AND HOME EVERY NIGHT AT A DECENT HOUR

I just have one problem..It is that when I have a problem with my settlements..I call to get results and I'm passed around to everyone and get no results..then they tell me to send a email..that takes 3 to 5 business days to respond to and by that time my settlement has already been paid with the error..other than that I love working with these guys but they have to work on that part

Dedicated employees who care about their job. Customer satisfaction is paramount. It takes a long time to get a customer but only one incident to loose one. Relay prides itself on letting the customer know if there is a problem along the way. A solution to the problem is normally found through the outstanding managers and operations team which results in the product getting to its destination with no surprises to the customer. I could always call on someone in operations and management to help me better understand a situation that may require me to take action. This team concept works well and provides stability and accountability among the different departments.

Regarding Safety: The calls I would get during the night if there was an accident or incident involving a customers property or hours of service (HOS) issues that may require towing a truck or shutting down a driver. This is a 24/7 operation that is fluid and keeps moving so I knew from the start I could receive a call any time day or night. I call this a con but its just part of the job.