Great opportunity to make an impact. - Customer Success Manager Relay Payments Employee Review

5.0
15 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Everyone is a contributor, and every employee is given a lot of trust and autonomy to get the job done. Great opportunity to make an impact. Leadership and executives are very in tuned with all aspects of the business, and make themselves available for team members for questions and concerns. The business is making a direct impact on the economy- and it is a great feeling to help an underserved industry. The team at Relay is constantly gaining feedback from the team and getting 360 feedback for managers to continuously improve the culture.

Cons

As with any start-up, Relay is moving very quickly and there are constant changes to the way things can be done.

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Relay Payments Response
2y
You’ve captured so much of what we set out to accomplish when we first started thinking about an intentional, people-first culture. We appreciate all of your hard work and your thoughtful review.

Explore other reviews about Relay Payments

5.0
26 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Everyone is very friendly, the company prioritizes work-life balance and senior leadership is very approachable.

Cons

I don't have any yet :)

2.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

There is nothing worth mentioning

Cons

- Relay Payments is one of the most unhealthy and chaotic environments I have ever worked in - Turnover is extreme, with employees constantly coming and going in a short time - New hires disappear withing weeks as if they were never there - The "owner" title feels misleading, as it mostly translates to higher pressure, higher targets, and more responsibility with little return - Plans constantly change without warning - Compensations shifts unpredictably, making it difficult to trust what is promised -Deals fall apart for unclear reasons with little to no explanation - Clear answers and transparency are rarely provided - There is no real stability or path for growth, only constant scrambling to keep up with nonstop change

2
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