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Extremely non-customer focused (!) mediocre management, disorganized, sloppy product with lots of defects - Anonymous employee RelayHealth Employee Review

2.0
1 Oct 2014
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great co-workers, good benefits, great PTO/holidays

Cons

Columbus Office has low employee morale. Management does NOT care about customers!!! The only time anything gets done is if the customer escalates or if the clients who paid the most ask for something. Otherwise, you mean nothing to them. Mediocre management and even horrible management is tolerated even after numerous complaints. No opportunity to provide feedback about management because they do not care what you think of them. Management has a general BAD ATTITUDE and gets defensive about everything clients accuse them of. Product is mediocre, lots of bugs/defects. KLAS scores are low to prove it. Clients are always angry. Departments do not work well with each other - always bickering instead of focusing on what's best for the client.

Explore other reviews about RelayHealth

5.0
14 Aug 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fun work environment. Very friendly colleagues and cool projects. Free breakfast, games and a lot of other fun activities to do.

Cons

Can't think of any. For an internship in the bay area, the pay is considerably less. Everything else is great.

3.0
15 Aug 2012
Recommend
CEO approval
Business outlook

Pros

Is supported by McKesson, a very mature and very stable Fortune 15 company that has a wealth of knowledge in the healthcare industry.

Cons

Still very young company with almost no green numbers yet in terms of sales, yet you will experience a heavy dose of political and red tape culture already. Not a place where your innovation is nurtured. You need to be very political to push some bright ideas across the board. There are activities that somehow promotes innovation but in reality, only a couple of people decides what innovation actually is and you need to be on their good side to push some innovating technologies. If you like to play with new technologies and introduce cool new features, this is not the place for you. We have this Fedex activity where in everyone is encouraged to show off some innovative and exciting new stuff, but at the end of the day, 99% of them gets shelf. A few that is sponsored by business managers make it through realization, but normally these are projects that involve extracting reports from an access database, and defies the very purpose of the concept "innovation". There is so much red tape that changing a text on a button takes you two weeks to complete. And they call the process "Continuous" and boasts that they do things more efficiently compared to other companies.

4
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