Fast Paced Family Run MSP - 2nd Line Support Engineer Remedian Employee Review

just generic stuff all companies provide,

Extremely fast-paced with no proper training provided, especially for IT engineers. You're expected to hit the ground running with minimal support. Very limited opportunities for career progression or professional development. Micromanagement is common, and there's little room to make independent decisions. Mistakes, even minor ones, are penalized rather than used as learning opportunities—there is little to no support in resolving them. Colleagues and management may take credit for your work. Poor teamwork and ineffective management contribute to a stressful environment. There's an unspoken expectation to stay late after your shift ends, and not doing so is frowned upon. Recovering owed time off is difficult, but if you're late or need time, it's immediately deducted or expected back the next day. Company culture is heavily influenced by socializing at the pub—if you're not part of that scene, you may feel excluded or overlooked. Lack of proper planning means shifts are often understaffed, increasing stress when there’s no cover. Timesheets must be completed outside of work hours. Requests for pay raises are often met with scrutiny—management may look for faults to deny your request or even place you on probation. High staff turnover, especially in the Helpdesk team, where employees have been dismissed quickly for clashing with team leaders or speaking out. Internal communication is poor. Staff meetings or emails are infrequent, and when they do happen, they focus almost entirely on negative feedback—there's rarely any positive recognition or motivation for the team.

Training, company culture and progress

The pay isn’t very good