Pros
I was with the company over 6 years, I started in a small local office, I loved it back then, my supervisors and co workers were pleasant, we kept work fun and really worked great as a close knit grouo..
Cons
Then, when the company merged, I was forced into a role i didn't ask for, they broke all of the local employees into different roles, we no longer felt important or heard, we were basically just meat to fill a seat at that point, the company grew too big too soon. And its basically chaos now, all they care about is metrics and call volume. Everyone is remote so the whole atmosphere is robotic and cold. They switch supervisors like its going outta style, I had 8 different supervisors in the 6 years i was there, the departments dont work with one another. And people live to tattle on one another. The whole work culture has turned toxic, and dont even think of trying to take time off, once you run out of the meeger pto that they give you, you then get docked "points " once you get two many points, they fire you...and the pay is a joke, I started at 15.00 and only went up too 19.60 after 6 years,