If you dont want to play by their rules then you're out!!! - Customer Service Representative Republic Services Employee Review

1.0
19 Aug 2015
Recommend
CEO approval
Business outlook

Pros

Great work hours, great customers that is all!!

Cons

Shannon runs Kay & Keliah. If your not labeld "cool" in her book then your gone! They have to hire thru temp services because they can pick and choose who fits with shannon. KELIAH DOES NOT DO ANYTHING A SUPERVISOR SHOULD. She talks about how sorry upper managment is to shannon and also sends hateful emails and texts back and forth! They HATE opperations and drivers more then anything when you dont participate in the negative talk about them they will push you out!!! Keliah sits on her phone most of the time on facebook and eating. They lie to customers so they dont have to deal with them!!! They call it russian roulette when a customer calls back! This place is a life sucker! If your not hailing to the queen shannon your not going to make it!

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Republic Services Response
10y
We are sorry to hear that your experience didn’t meet your expectations. We strive to create great experiences for our employees and we’re always seeking feedback. If you’d like to discuss this further please email us at recruiting@republicservices.com.

Explore other reviews about Republic Services

5.0
26 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Good people, good culture really, great experience

Cons

N/A good experience in general

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Republic Services Response
1mo
Thank you for your feedback! At Republic Services, we're dedicated to maintaining our highly inclusive culture and leveraging human-centered practices that make us an employer of choice. We're thrilled to know that you've enjoyed your time as a Republic Services team member.
3.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

The pay is competitive, especially with overtime opportunities, and there is strong potential to earn a solid income for employees willing to work hard. The job also provides steady work and consistent hours, which can be valuable for drivers looking for financial stability.

Cons

The work/life balance for roll-off drivers can be difficult, particularly when working weekends. Drivers are often scheduled in a way that keeps hours under 60 while still requiring Saturday work, rather than being given an additional recovery day during the week. With the level of physical labor involved, one day off is often not enough to properly recover. There is also a heavy emphasis on “swinging” containers. While swings can make sense when locations are far apart, many are scheduled for stops that are very close together and provide little operational benefit. Swings add significantly more physical labor for drivers and, in some cases, can actually take longer than traditional service methods. Over time, consistently working 55–60 hour weeks under these conditions can lead to fatigue and burnout.

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Republic Services Response
1w
Thank you for your feedback! Republic Services continually strives to maintain a high-performing workforce that is diverse, engaged and well-prepared to meet the needs of our customers and communities. We're happy that you are a Republic Services team member.
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