Caring leadership in relaxed office - Call Center Team Lead Retail Imaging Employee Review

5.0
12 June 2026
Recommend
CEO approval
Business outlook

Pros

Leadership really cares about the employees. They are always looking for ways to make our jobs easier. They also care about us as human beings. The office has a pretty relaxed atmosphere. Leadership is very involved in the day-to-day. They are all willing to roll up their sleeves and jump in when needed.

Cons

Since this is a small business, we have limited man power. Sometimes it gets very busy.

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Retail Imaging Response
2w
Thank you for taking the time to leave a review and for your kind words. We’re happy to hear that you’ve felt supported by the leadership team and that the office environment has been a positive one for you. As a smaller company, we work closely together, and it’s important to us that employees feel valued both professionally and personally. We agree that balancing staffing levels with business needs is an area where we can continue to improve, as we don’t always get it right. We are incredibly grateful to you and the other members of our team who step in and support one another during those busy periods. Thank you for being part of Retail Imaging and for sharing your experience.

Explore other reviews about Retail Imaging

5.0
16 Dec 2020
Recommend
CEO approval
Business outlook

Pros

I have worked for major corporations up until this point. There is nothing like working for a smaller, independently owned business. The value and respect for employees is like nothing I've seen.

Cons

Pay is a little on the low side. It's not horrible, but similar jobs can be found for higher pay.

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Retail Imaging Response
2w
Thank you for the kind words and for being part of Retail Imaging for more than 10 years. It means a lot to hear that our culture and the way we treat our employees has stood out compared to your experiences elsewhere. We also appreciate your honest feedback regarding compensation. We recognize that there are similar roles in the market that offer higher pay, and feedback like yours is an important reminder of the areas where we can do better. Thank you again for your years of dedication and for taking the time to share your perspective.
2.0
27 May 2026
Recommend
CEO approval
Business outlook

Pros

Lots of hours and great coworkers. Helped a lot of great printer technicians. Good pay

Cons

Lack of organization and extremely understaffed. Very poor work life balance. Management was very disorganized. Workload kept increasing but staffing did not. Was lied to and suddenly laid off with no warning.

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Retail Imaging Response
2w
Thank you for taking the time to share your feedback. We’re glad to hear you had positive experiences with your coworkers, enjoyed supporting our technicians, and felt the compensation was competitive. At the same time, we’re sorry to hear that your overall experience was impacted by concerns around staffing, workload, communication, and organization. We know those challenges can affect both day-to-day work and overall job satisfaction. As we continue to grow, we’re always looking for ways to improve how we support our teams, communicate expectations, and provide the resources employees need to be successful. Feedback like yours is valuable because it helps us identify areas where we can do better. We appreciate the time you spent with us and wish you all the best in your future endeavors.
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