Underwent Major Culture Change - Distributor Service Manager Riggs Distributing Employee Review

Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not entirely meet your expectations, and we appreciate the opportunity to address your concerns. First and foremost, we want to highlight that Riggs Distributing is proud to be recognized as a Great Place to Work. This accreditation is a testament to our commitment to fostering a supportive, engaging, and rewarding environment for all our employees. We continuously work to ensure our practices and policies reflect the high standards this recognition embodies. Regarding your comments on our organizational structure, we would like to clarify our position. While we strive to promote an interactive culture that values open communication and teamwork, we do not described our company as a "flat organization." Our goal is to create a dynamic and responsive environment where every team member feels valued and heard, but we also recognize the importance of having defined roles and responsibilities to ensure clarity and effectiveness in our operations. We are concerned to hear that you felt the company's response to challenging times was cold. Please know that we take such feedback seriously as it helps us to improve our approach and support mechanisms. Ensuring our staff feels supported, especially during difficult periods, is crucial to us, and we will reflect on your feedback to better our practices. Riggs Distributing is committed to continuous improvement, and feedback like yours is invaluable in this journey. We wish you all the best in your future endeavors and remain open to further discussion should you wish to share more about your experience.