Good product but unrealistic goals and poor management - Sales Development Representative (SDR) RightCapital Employee Review

Good people, many started on support and move to other teams. No day is the same, a lot of questions from advisors tho. I like my team, everyone helps each other. Free food, parking is easy

Some days are very busy. You have to pay attention to the many updates for product, its a lot to remember

Hybrid work schedule (3 days a week at home are nice), free meal twice a week, solid benefits (insurance and wellness funds), good snacks in the office, you can meet some cool people.

This role is marketed as an entry-level sales position where no experience is needed and all of the training will be provided. Your training lasts one week, they shove all of the information down your throat and then at the end of that week expect you to know how to sell the product, manage your pipeline, properly utilize your tech stack, and if you don't figure it out in the first 8 weeks you get the boot and they rehire and try again with the next person. The team leads for the SDRs do not make any calls or send any emails to prospects. Only 1/4 of the team leads was a top-performing SDR at the company. They also are breathing down your neck the whole time, and claim that "call count" is the only way they can know if we are working. They add very little value and delegate a majority of the training and guidance to the senior SDRs. The team as a whole prioritizes activity volume and sending out as many emails as possible. They need to see you make 120 calls even if you are booking more than enough demos to meet your quota. Hence the title of my review. This is not a sales job, this is a telemarketing job marketed as a sales job, and with the quotas of a sales job. There was actually one SDR on the team while I was there that booked a minimum 5 demos a day, making less than 50 calls/day, and he ended up leaving at the peak of his success at RC because the company would not listen to his suggestions and removed incentives to make him work more hours. There is also no collaboration between the SDR team and the Sales Associates/Executives which I thought was odd... especially seeing as we are one team working towards a common goal. Overall, the team feels very messy. The mid-level managers are happy coasting. The company seems to be okay with having an abysmal retention rate (51%). The product itself is one of the only positive things to say about RightCapital. For the most part - it sells itself.