Bait And Switch! - Customer Service Representative Rivian Employee Review

1.0
8 Nov 2021
Recommend
CEO approval
Business outlook

Pros

$20/hr is great. Benefits are great.

Cons

Be prepared to work a call center. Mandatory overtime is expected. Taking time off is frowned opun. Management will feed you company values if you suggest anything but the aforementioned. STAY AWAY UNLESS YOU WANT TO FEEL LIKE A DRONE. You do nothing but answer the same questions all day long, in one spot. Awful.

Explore other reviews about Rivian

5.0
1 July 2026
Recommend
CEO approval
Business outlook

Pros

Great learning opportunity, fun work, good people

Cons

Lots of travel if not based in Normal IL. Lot of change from management

2.0
17 June 2026
Recommend
CEO approval
Business outlook

Pros

- Great exposure to the product - Amazing teammates, boots on the ground collaboration - Onboarding is really well done - they take this part seriously and I appreciate that.

Cons

- Limited growth - Constantly worried whether your department is getting laid off. - I've worked at plenty of other startups and EV companies and this one is by far the worst. - Zero job security unless you're JR

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