Terrible Benefits - Customer Service Representative RoadOne IntermodaLogistics Employee Review

Working at RoadOne IntermodaLogistics gave me valuable experience in intermodal transportation and logistics operations. The company moves quickly, which helped me improve my problem-solving and communication skills. Management was supportive, and the team environment made daily operations smoother. Great place to learn about trucking, container coordination, and customer service.

Fast-paced environment during busy shipping periods.

Good exposure to the logistics and transportation industry, and there is a lot to learn if you are new to intermodal operations. Some managers do try to help when things get difficult.

Employees are expected to manage demanding customers, driver issues, and freight delays while also hitting aggressive performance expectations. Support from leadership can be inconsistent, and many problems feel pushed down to operations staff to absorb. There is a strong focus on numbers, but not enough focus on employee development or morale. Turnover seemed higher than it should be.