I love this place - Anonymous employee RoadRunner Employee Review

5.0
1 June 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits are 99% paid by company, which means super low employee contributions to health, dental, and vision. I pay less than $5 per MONTH for my single coverage. 3 weeks paid time off. Not many people come into a job with 3 off the bat, so that's cool. Great culture, you can really have a voice here if you know how to be a professional and not a child, and have facts or figures ready to discuss to back up your point. Young company, plenty of opportunities for people that have good work ethic and positive attitude. Attitude is everything, anywhere you go. Everything is what you make of it! That being said, patience goes a long way. Young companies that are growing fast are always reevaluating how things are done and making improvements. Sometimes that means they learn things in hindsight. If you're a SMART person, you recognize that as an opportunity to make an impact, to be seen as a leader and a problem solver, and to show that you have value! That's how people get ahead. You don't get ahead just by showing up. When I was offered a job, I was worried about some of the bad reviews I read here on this site. Credibility of those authors is questionable, as is with any bad review at any company. Generally, for some people its easier to blame others than look in the mirror at themselves. Instead of trying to be better, its easier to cast judgment on others when they actually have no idea what they are talking about. Crabs in a bucket mentality! Google that expression if you dont know it :) I chalk that up to inexperience in real life and a bad attitude. Its easy to hide behind "anonymous". So, I take those words with a grain of salt. Want to know what I did? I reached out to real, live, non-anonymous people that have been with the company for awhile on LinkedIn to get honest perspectives about the company and jobs. Normally, people are friendly and are happy to talk about their work if you're interested. Especially if they are active on a social network like LinkedIn. I would suggest doing that if you're reading this. I am happy I did. It made me confident that I was making the right move. I truly love the people here and generally feel like people are happy to be there. Everyone is so friendly and wants you to succeed. Also, I'd like to disclose that I am LBGT. Openly. I never felt uncomfortable in that regard. I feel increasing diversity is always a good thing. Also, I definitely see females performing well and with the same opportunities as anyone else. I am also female. Just wanted to mention those things to people who place importance on that like I do.

Cons

I wish there was a 401k and/or tuition reimbursement. But maybe in the future.

avatar
RoadRunner Response
7y
Thank you for taking the time to leave a thoughtful review. I am thrilled to hear about your positive experience working at RoadRunner. We are incredibly proud of our diverse community and celebrate the fact that a small group of people, with many different backgrounds, can come together to solve a major problem our country is facing. Our employee benefit packages are always being evaluated and enhanced, and we anticipate adding financial planning options, including 401K plans, soon. I encourage you to reach out directly to our Human Resources team to learn more about those upcoming changes. Thank You, Graham Rihn Founder & CEO

Explore other reviews about RoadRunner

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19 May 2026
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CEO approval
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Pros

Good place to work in a remote environment

Cons

Not too many cons. Good culture

4.0
9 May 2026
Recommend
CEO approval
Business outlook

Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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