Pros
a. Pay is always distributed in a timely manner. I believe it is automated. b. The facilities are above-average. The office itself is very respectably equipped albeit over-lit in harsh cold white light. Most staff are supplied with proper tools to work. c. Cheap, nice food around the office building. d. You do learn a lot about the way the Malaysian wills and trusts system works - if you can handle the cons (which has been observed that if you are new, you have a very slim chance). e. You will learn and see a lot of what you will not like about an office job here. You can then avoid similar red flags in your future.
Cons
My experience with working at Rockwills has been disappointing - to say the least. It has been largely damaging. To be clear, most comments herein are toward the Legacy Management department. How is the reputation? As mentioned in the headline, toxicity and the high turnover rates are the common story that you will hear about Rockwills. Do not be surprised if another employer has heard about this too. If you had decided to give this company a try as I did, you too shall have the opportunity to witness an alarming number of people leaving the company within the first few weeks of work. What has the management done about the bad rep? With all their might – to deny and to delude themselves as well as any employees into thinking the turnover rates are justified. The managers are observed to create fear amongst the Legal Advisors (LAs) in order to silence them from speaking about such an obvious issue. There is a problem that a manager might need to work on if acknowledged? No. It is all in your head, and if you dare mention about it again, you will be dealt with. There are four reasons on why the company has extremely high turnover rates. First, the work itself comprises mostly of correcting your work as per the managers and the senior LAs. An LA is expected to produce work in the format or specific languages the superiors are satisfied with. However, I have seen them contradict their own previous suggestions. It is fair enough that since their signatures are on the document, they shall have a say. But when it is unpredictable, you will just be chasing your own tail in a quasi-never-ending loop of suggestions and corrections. Do not have time to be doing other work? Too bad. You will be blamed for it regardless. Second – the delusion. The excuse that the managers have given for the turnover rates is encapsulated in this prompted response of theirs: "this job is not meant for everyone." Who shall be meant for this job then? The insane? The masochists? This excuse along with the delusion mean the managers would very much like to not pick up the responsibility to do anything about turnover issue and they would rather, and have repeatedly chosen to, blame the Legal Advisors for their shortcomings – specifically, the painful lack of charisma and the communicative skillset to constructively and critically resolve any issues that you would think a manager should be equipped with. Want to learn how to communicate? This is not the place. Third, I will tell you exactly why being a Legal Advisor (LA) is quite possibly the worst job you can get at the company. I have seen the cleaning lady get more love than all the LAs combined. Interaction ranked from worst to mildest: the managers, the senior LAs, the Real Estate Planners (REPs), the estate family members, then the admin officers. The interaction with the managers is certainly the worst as I have heard and witnessed many who have left the company attributing their reason of leaving to one manager in particular. I have also witnessed the managers pin the backlog of estate cases unto the LAs then belittle and bully them for it. However, the vilest violation upon the LAs shall be crowned to the allocation of around thirty to forty estate cases to an LA. They will feed you the narrative that the work is very simple just repetitive and I will tell you that you pick up one call from the client and you will know this is complete BS. People make cases complicated and there can be many people and parties involved in any one of your thirty to forty cases. Further, although the senior colleagues can indeed be helpful as they do share knowledge (when necessary), the catch is that it comes at a cost – you will be manipulated to challenge another colleague of yours at their command. If you do not, then you will be the target of the same kind of challenging. Furthermore, the REPs who are essentially the sales agents of the company that are not well-versed in the services they sell. They often set an unreasonable expectation for the estate family members and the LAs get the flack for it. Moreover, the family members of an estate, usually with their behaviour dictated by their emotions for an obvious reason (the testator who has passed is usually close to the beneficiaries and/or family members), will impact your mood and momentum for your work. Their emotions are understandable but this means there will be unreasonableness in their certain requests, badgering questions, and a deprecative tone when interacting with you. It is not fair to the LAs for the lack of breathing room, if not respect. In addition, the admin officers are humble and helpful but some of them think the LAs are not serious enough about our work and it shows in their attitude and tone. To be fair, said impression is not far-fetched as the senior LAs do gossip like there is no tomorrow around the office and some LAs give into the pressure and/or are enticed to join them. Fourth, there is no “control” in the “climate control” of the office. It is usually too cold in the office and the people ostensibly wrap themselves up like it is winter in Malaysia than to request for a change in the temperature setting. Combined with the harsh lighting in the office, these may have very well contributed to the high turnover rates. If you are physically uncomfortable most of the time in the office, how likely would you love working there? What do all these points mean? You will be burnt out by work as soon as you are out of the training session. You will be demoralised by all parties you interact with from nine to six every working day. Your mental health is guaranteed to worsen. You will learn a thing or two, but, boy, do they make you pay. To conclude, Rockwills does not deserve a jobseeker to be open-minded and try his/her luck with them, at least in the current state of affairs. It is not worth it. I have tried so and been disappointed that the workplace really is as bad as certain reviews have depicted. The issue has persisted far too long as some of the same points as above are brought up in other reviews on this webpage. The recurring keyword of what is wrong with this company: the management. Therefore, as of now, there is more harm than good can you find around here.